Frequently Asked Questions

What can I expect from the class?

The class is interactive. It's a combination of power point, lecture, video, and activity. We strive to make this the best food safety training experience you've experienced. Our trainers have years of "real world" experience and extensive knowledge of the material covered.

How do I sign up for a class?

You have two options, you may register online through our website or you can give us a call and we will help you through the process.

I am already certified and my certificate is about to expire or is currently expired. Do I have to take a test?

Yes, to renew a certificate you must take the course and take and pass the exam.

Is this certification good in my county?

Both the ServSafe certification and the Prometric certification are good across the nation and beyond. They are each ANSI certified exams and accepted by every health department in the country.

How long will it take to get my exam score?

You will have your score approximately two weeks from the date of your exam.

What happens if I fail the exam?

You will have to schedule a "retake." The fee for this is $60. You can schedule this online or give us a call. It is an Exam Only fee. You do not have sit for the entire class.

When am I "certified?"

You are technically "certified" as soon your exam is graded and you have passed the exam; however, you will not be able to obtain a license (in most cases) until you receive your certificate. This takes about 3 weeks.

After I test, how long will it take to receive my certificate?

In most cases, you will have your certificate within 3 weeks from the date of your exam.

How long is my certification good?

Each certification is valid for 5 years; however, some jurisdictions in the USA require certification more frequently.

What do I wear to the session?

Dress comfortably, business casual is fine. No clothing with obscenities will be permitted. Ball caps and visors must be removed during testing.

What should I bring to class?

You should bring a notebook, #2 pencil, and either a packed lunch or funds to purchase lunch.

I lost my ServSafe certificate. Can I get a new one?

Yes. However there is a fee. Give us a call, we would be happy to help you resolve this issue.

I lost my Prometric certificate. Can I get a replacement?

Yes. However there is a fee. Give us a call, we would be happy to help you order a duplicate.

What is the fee for the replacement certificates?

It depends on the certificate you need. Please give us a call and we will assist you.